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Customer Service

Nov

05

2018

How’s Your Process?

I’m fortunate to live near Narrative Coffee – the perfect place to imbibe a hot beverage, in a comfortable setting, on a dreary January day. Narrative not only offers great coffee, a delicious selection of uncommon herbal teas, and cookies baked fresh on site, they offer consistently great customer service. Great service includes a way for t

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Nov

05

2018

Why every business needs an owner’s manual (aka operations manual)

Remember the last time you were driving and one of those pesky warning lights showed up when it was most inconvenient? Or, you were trying to figure out how to turn on the lights for that rental car? After a futile attempt to figure it out through trial and error, you probably looked in the glove box, pulled out the owner’s manual, and found the

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