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Process & Procedures

Apr

07

2020

Small Business Supply Chain: 3 benefits of documenting yours and 5 steps to get you started

Your supply chain can be impacted by many events. At any time, and especially during this pandemic, it’s important to understand how your supply chain works and be able to manage disruptions. Your supply chain may be simple or complex. It includes all the activities, people, and information necessary to obtain materials used to sell a produc

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Mar

04

2020

COVID-19: Be prepared. 7 Steps to Help Get you Started.

Every day new cases of COVID-19 are being reported. In uncertain times like these it’s important to stay calm, exercise common sense, and follow good personal hygiene protocols. Prepare for COVID-19 It's also important to pro-actively prepare for the virus impacting your business. Many business owners are already feeling an impact, either

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Mar

02

2020

Client Profile: Focus on Your Joy

Whether your business is a non-profit or for profit, and whether your talent is supporting other businesses behind the scenes, serving up the best coffee, or shaping the leaders of tomorrow, your best work happens when you focus on your joy. Dr. Maureen O’Shaughnessy is the founder of the 6-12th grade micro-school, Leadership Preparatory Acad

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Jan

29

2020

You May Be in Better Shape than You Think

I recently gave a presentation to a group of small business owners in Seattle about how documenting operations and other aspects of their business can help them run more efficiently. “I’m in much better shape than I thought I was!” That’s the response from one business owner after we walked through a short documentation self-assessme

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Jan

10

2020

Why Is This So Hard?

If you’ve ever tried writing your own business policies, procedures, and other documentation, you may have found yourself getting discouraged and eventually giving up.  Writing down what you know seems simple enough, yet how can something so simple be so hard? Because simple isn’t always easy. I often hear business owners lament

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Dec

18

2019

What is Documentation Anyway?

In my last blog, I talked about the disadvantages of running your business from your head. It’s not efficient, it’s hard to scale, and it almost always makes the work harder than it needs to be. And, I talked about the advantages of documenting how your business runs. But what does it mean to document? What exactly is documentation? I

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Nov

26

2019

5 Signs You Are Running Your Business From Your Head – and why you should stop

When you start a business, it all starts in your head. You have an idea, fuel it with passion, and then make it real. In the early days of running your business, creating documentation is usually low priority. Accumulated knowledge stays in your head while you figure out what works and what doesn’t.  But once you have established basic o

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Oct

14

2019

An Owner’s Manual For Your Business: smoothing your road to success

Join me this week for my presentation at Arlington City Hall to learn an approach to running your business with more ease and less stress.

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Oct

07

2019

The Best Decisions Are Made When You Already Know the Answer

I love the mountains. I’ve been exploring trails and peaks in the Pacific Northwest since I was a kid. Last week I went hiking in the North Cascades with a friend. There had been an unseasonably early snow and the temperatures were still hovering around freezing. But the sky was clear and the scenery gorgeous. As my friend and I descended

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Sep

24

2019

Let Me Help You Take a Vacation – your business will be glad you did

As a business owner, taking time off for a vacation can feel difficult to impossible. This summer I had the opportunity to take a vacation which allowed me to fully step away from my business. While wilderness kayaking in Southeast Alaska, I thought my business would be the furthest thing from my mind. I enjoyed exploring many small islands and

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